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Browser blocker

Browsers sometimes block the download of our platform. If this happens, you will see a message similar as the picture below. In the case of google chrome, just click on the arrow and select “save”. Once de application is downloaded, just click on the icon to start the installer.

Windows 10 Antivirus

On some computers, the following Windows 10 alert may appear during the application installation: “Windows protected your PC”.

To continue with the installation it is necessary to click “more information” and then “run anyway”.

Alerta en MacOS

In case your Mac blocks the application for “not being able to verify the developer”, You will have to follow the following steps:

1. Open “System Preferences”.

2. Go to “Security and privacy”.

3. In the “General” section, the following message will appear at the bottom: “The use of” Events Online Mac “has been blocked.

4. Click “Open anyway” and accept.

1. Install

Look for the file EventosOnlineInstaller.msi in your downloads folder.

Run this file and install the application by following the steps in the installation window.

In Windows 10 if the antivirus skips, follow the following steps:

2. Access

Run the already installed application. Once the progress bar has completed, the app will run automatically. You will then proceed to customize your avatar.

3. Welcome

Enter your username and password in the required fields and click accept. If you have not received your credentials, please contact DeuSens at

Click "download app" button to get the installer

1. Access credentials

If you access an event as a guest, you will have been provided with some credentials days before the event, via email, and you must enter them on this screen to continue.

If you have not received your credentials, please contact DeuSens at

2. Avatar customization

On this screen you can select your avatar’s gender, skin color, hair, eyes and clothing, to customize the avatar to your liking.

Just click on the different icons, and the appearance of the avatar will change. Once you are satisfied with the result, click continue.

3. All interactions in one click

To move just left click on a point on the ground and the avatar will move there. You can also move around the environment using the W, A, S, D keys.

To move the camera point of view you have to hold down the left mouse click and move the mouse.

In the interface you will find different actions such as “mute” the microphone, perform animations, or access the configuration simply with the use of the mouse.

4. Selection of settings

In the upper left corner you will find a menu icon that will provide you with access to modifying the settings.

Activate or deactivate the check box to switch between full screen and window.
Select the resolution at which you want to see the application (it is recommended to use the maximum).
Change the overall volume by scrolling the bar from left to right.
Select both the input source (microphone) and the output source (speakers) by clicking on the corresponding drop-down.
By clicking on the “accept” or “cancel” button you can return to the initial configuration.

5. Using the "Quick Access" panel

To move between the different spaces you can use the right panel of “Quick Access”. By clicking on it you will have the different places to which you can teleport.

Also, you can use the search bar to quickly find the space you want to go to.

6. Interaction with screens

During your stay at Eventos Online you will come across different screens in the different spaces. Some of them will turn on automatically, while others will have buttons that allow you to control their action. If you see buttons on them, you can do the following:

Left arrow: move slide show back or pause video
Right arrow: move presentation forward or play video.
PDF: Change of presentations.
Intranet: Fixed URL that goes to internal intranet.
If you are a brand you can edit or click on the link.
If you are a visitor, clicking will take you to the Zoom room scheduled by the brand.

7. Frequently asked questions

Hardware requirements

For a satisfactory experience, the PC will need to have the following minimum requirements:

  • CPU 2Ghz
  • Memory RAM 4GB
  • GPU (graphics card) Compatible OpenGL® 3.2
    • GLSL 1.40 Support
    • 512MB dedicated memory (VRAM)
  • Sound card Compatible with DirectSound™

Haven't you registered?

If you have not previously registered for the convention, contact the event organizers.

Have you lost the password?

If you have lost your password when you start the application, contact the event organizer.

You can't hear?

It is essential to have a microphone to be able to interact with other people within the virtual world.

Internet problems?

It is highly recommended to connect by cable and not by Wi-Fi.

Platform update

New versions are continually being uploaded, to patch and fix bugs and errors. The installer will automatically download the new patch before you can access in order to always have the latests version.

Have you stopped listening and being listened to?

On certain occasions, a loss of connection to the audio server may occur and the rest of the people will stopped hearing you, to reconnect there is a Reconnect Audio button in the lower right margin to solve it.

Is there a way to make the screen smaller so that I can work with the computer on other things but still listen?

If you go to the menu and remove the full screen tick, you are put in window mode to make it smaller or by minimizing the screen with the upper right button.

Does the antivirus on your computer not allow you to access, download or install the application?

You have to disable the antivirus blocks to the Eventos Online application and try again. Windows 10’s default antivirus does not give installation problems, but another series of antivirus with many security restrictions can cause these problems.

If you have an IT department, tell them about the incident.

Is there a problem with accessing the platform and you are entering the email and password correctly?

It is possible that your computer has some firewall limitation, or that the ports are blocked, which prevents the platform from working optimally. Contact your IT department. In the following table you can find the necessary information about the ports and protocols used by the application:

Port Number Protocol Purpose
843 TCP Flash / Unity Policy
4530 TCP Client to Master Server (TCP
4531 TCP Client to Game Server (TCP)
4533 TCP Client to Nameserver (TCP)
5055 or 27001 UDP Client to Master Server (UDP)
5056 or 27002 UDP Client to Game Server (UDP)
5058 or 27000 UDP Client to Nameserver (UDP)
80 & 443 TCP / UDP For web server (HTTP/HTTPS)
12000 – 52000 UDP For voice media (RTP)

All communications start as outbound communications from the client and only require that a firewall allows communication back on the same UDP port.

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